agentcore-gateway

Tuesday buyer lands in Winback on Wednesday. Name who is at risk, why, and what action — a person still merges the list. Cart abandonment is 70.22%; that is not a churn model.

Monday, the same order and policy tickets. An agent looks them up. Where-is-my-order is about 18% of the pile. Refunds stay with a person. We are not publishing a tickets-down number.

Monday, the RFQ clipboard. An agent drafts from customer price and ATP. Over the $5,000 fixture cap stays HITL. CPQ still issues the quote.

Monday, the account calendar. A ~30-day cadence that goes quiet is an AM task — not a "we miss you" email. Day 38 is a queue row. Sales still decides who speaks.

Vitamins due next week — unless they already subscribe. Predict the window, draft one reminder, never charge the card. Cart abandonment is 70.22%; that is not a refill rate.

Monday, the wholesale counter. An agent looks up their net, not the public product page. 3 signed-in roles keep the price book closed. No payment capture.

Human approval is a queue with order id and tool trace — not a prompt. The public worksheet uses a $75 refund ceiling above which a person must click Approve. Never auto-approve when the SLA expires.

Store-connected agents fail at secrets, PII, and payment tools — not at prompts. Support-shaped pilots tracked roughly 3× spend when a browser tool stayed on for lookup turns. Delete payment tools.

Hand this to your technical lead. The store decision: one lookup this week, a person signs money, skip when a rule already works. Sample uses 8 Gateway tools — not a client case study.

February 2026 server-side tool execution via AgentCore Gateway + Responses API cut median tool-round-trip latency ~180 ms → ~95 ms on a 12-tool SaaS CRM assistant by removing the client orchestration hop.